Store FAQ

Here you will find answers to frequently asked questions. If you have any questions about our gift certificates, please read our Gift Certificate FAQ here.
  1. Q: Do you sell printed papers and embellishments?

    A: No, the products sold by I Love Digis are strictly digital products that you print on your own inkjet printer or through a professional printing service.

  2. Q: May I use I Love Digis products for digital scrapbooking layouts and other digital projects I put together on my computer and post on social networking sites such as Facebook, Flickr or a blog?

    A: Yes. They may be used for either digitally created layouts and/or traditionally created layouts made by hand. But the digital files themselves may not be shared or sold.

  3. Q: Do I need to make an account with your store to make a purchase?

    A: Yes, you do. Because we sell digital items, you need to have an account where your downloadable purchases will be delivered and stored. If for any reason you need a copy of your download in the future, you may log in at any time to do so.

  4. Q: What forms of payment do you take?

    A: We use PayPal for all of our transactions. PayPal takes major credit cards including Visa, Mastercard, Discover, American Express as well as Bill Me Later and PayPal funds if you have a personal account with them.

  5. Q: Do I need to have a PayPal account to purchase from your store?

    A: No, you do not. Paypal takes credit card payments without having to sign up for an account with their service.

  6. Q: Will my credit card information be secure during my purchase?

    A: Yes, Paypal uses SSL secure socket layer which encrypts sensitive payment information during your purchase.

  7. Q: Do you store my credit card information on your server?

    A: No, we do not. We do not receive your credit card information, because Paypal handles the transaction. If you choose to sign up with paypal as a member, they do provide the service to save your credit card information on their secure servers if you wish. It is your choice, but it is not required.

  8. Q: Will you share my email address with other businesses?

    A: No, we will not.

  9. Q: Do you sell products internationally?

    A: Yes, we do. PayPal accepts payments from many countries around the world.

  10. Q: When is my credit card charged?

    A: At the time of purchase.

  11. Q: When will I receive my order?

    A: All our products are digital, and you should be taken to the download page at the time of purchase. You will receive an email with a link to download your product, as well.

  12. Q: Do you accept personal checks for payment?

    A: No, we do not at this time.

  13. Q: I placed an order and didn't receive my download link, what should I do?

    A: Please contact us at support@ilovedigis.com with your order details, and we will check on it to help resolve the issue.

  14. Q: Can I cancel my order?

    A: No. Once you have placed your order with our store, it is processed instantly. There is no way you can cancel the order.

  15. Q: Can I get a refund on my purchase?

    A: We don't offer refunds on our digital products. However, if for some reason you are having a problem with the download(s) please contact us at support@ilovedigis.com and we will do what we can to see you receive the files you purchased. We care about our customers and want you to have a positive buying experience.

  16. Q: How do I download my product?

    A: After purchase, you should be taken directly to the download page in your account at I Love Digis. Click on the download button. Then click to save the file(s) to your computer's hard drive. If you purchased more than one item, you may download them one at a time.

    Also, you will receive an email with a link to your download. If, for some reason, there is a technical problem and you aren't taken to the download page immediately after purchase, you may use the link in your email to get to your download.

  17. Q: Do my downloads ever expire?

    A: No, they do not. At any time you may log into your account at I Love Digis to view your downloads and download them again if needed.

  18. Q: I downloaded my file six times, and now I can't get to my download anymore. How come?

    A: While the files you purchased don't expire, you are only allowed to download each file six times. This is a protection we've set to secure the files. Please keep in mind, the licensing agreement allows for use on one computer only. If you've used up your alotted downloads due to a technical problem and need to download a file again, please contact us at support@ilovedigis.com and we will reset your downloads.

  19. Q: May I use your products to make and sell scrapbooking papers, embellishments and/or kits?

    A: No, you may not. You may create and sell finished, physical art pieces and finished, physical scrapbooking projects that are hand crafted, original works of art. However, the license agreement does not allow for the sale of kits or individual items for crafting purposes in either small or large quantities. Please see our license agreement for full details.

  20. Q: May I share the digital files with my friends?

    A: No, you may not. The license agreement for I Love Digis products provides for the use on one computer. You may not sell or share the digital files with anyone. Gift certificates are available if you would like to pay for your friends to receive the digital files.

  21. Q: May I use your digital products to create artwork that I plan to license to a manufacturer?

    A: No, you may not. I Love Digis retains the right to license our designs to manufacturers.

  22. Q: May I use your designs as decoration on my personal or business stationery?

    A: Yes, you may, as long as it will not be used as a company logo. To license our art for a logo or as a corporate identity, you must contact us directly to negotiate terms of use.

  23. Q: May I use I Love Digis designs on my website and/or blog as a background or decoration?

    A: Yes, you may, but not as a logo or corporate identity. To license our art for a logo or as a corporate identity, you must contact us directly to negotiate a separate agreement.

  24. Q: How do I know the prints will look good from my own inkjet printer?

    A: Color and quality varies between inkjet printers and papers. We have worked carefully to choose color palettes that will print well with vibrant colors pleasing to the eye and have test printed the items ourselves to assure this.

  25. Q: How do I apply to be on your design team?

    A: Design Team positions are available by invitation only at this time.


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